I bought 2 Samsung Qled tv's. One solar remote did not work and would not charge even with a USB cord. After 3 hours on the phone with Samsung Customer Service, I was told 10-20 business days before the remote would be ready to ship. Then there would be a few days for the shipment to arrive. Ridiculous. So I returned the product to the store. It's like the customer is the problem not their company nor workmanship. I also bought all kitchen appliances and the microwave had hidden damage--per the manager who came out. Samsung void the warranty on the above the stove microwave and would not replace the wave guide that was damaged. I spent $5 replacing the part. Samsung's policy and customer service is the worst. I will not purchase anything from them again.