3 February - Bought oven from Samsung (directly) and paid for it. 08 February - Oven delivered 10 February - Opened the oven package and found that the oven has a shattered glass door 10 February - contacted Samsung, explain the problem and sent all the possible pictures of the oven. Told Samsung that I do not want the money, but a replacement. 15 February - Samsung collected the broken oven from my house 17 February - Contacted Samsung, asking when I expected to get my oven, they apologized and said it will be escalated to management 2 March - sent an email to Samsung, asking where is my oven. Got a reply back, with an apology for the delay and that the case will be escalated to even higher management 7 March - got a call from Samsung when they asked what I want, I explain that I paid for the item and still waiting for it. They apologise and say that will deliver it ASAP 8 March - again got a call from Samsung and our conversation was exactly the same as on 7 March 20 March, still waiting for the oven... To sum up - it is already 47 days since I paid for the item and did not get it... Will address ACCC tomorrow. Enough!!!