We purchased a Samsung Refrigerator at Lowes for near $3000 5 months ago. After waiting for delivery one month, we noticed the freezer drawer was defective. Constantly falls off the track and we cannot get it back on or get it to move making the main compartment inaccessible. We tried to get service for the last four months and they kept scheduling service with a third party vendor to fix our icemaker, (not the problem but apparently most have that problem). We finally gave up for a few months. again, with calling Samsung and their nonexistent customer service, 3 attempts, on hold for 30 minutes, then disconnected, it has been a nightmare. When finally reaching them they are more concerned if the installation was faulty I would have to pay for a repair. It's clearly defective; and we paid the store extra for installation and delivery. The floor model had a cracked and broken freezer drawer also, but were told it was an overzealous customer that broke it trying to force it. Now I believe it was a poor design, lilely a defect. Plastic wheels and plastic track. Simply Junk. To add insult to injury, Samsung has the worst customer service EVER. Thank the good Lord we had time to cancel the Samsung Washer/dryer and micorwave. Nice looking but would never wish this bad customer service on anyone should they need to call. If you need a refrigerator, RUN from Samsung.