I am a former Sprint customer that transitioned to T-Mobile in Apr of 2021. I made an in store new purchase of a Samsung S21+ phone at the sametime in Apr 2021 at the TMobile store at 5050 State Hwy 121 TX The Colony TX. In Sept of 2021 I had to take the phone that was purchased new back to the same store because the screen had gone black! I was unable to see anything on the phone. It was nearly 6 months to the day of the initial new purchase S21+ that I had to request another phone. The S21+ refurbished phone or as the TMobile associate said "new" phone would not have the same problem because the phone was still relatively "new" on the market. Well, that "new" phone within 18mos as of Mar 22 2023 the "new" refurbished phone screen went out-black again! I called Samsung and was presented with all types of questions-Did you have a hard cover?; Was I using a Samsung charger?; Was the phone dropped recently?; Was water leaked or spilled on the phone! No to all questions! I purchased a glass screen cover as well as the hard plastic phone covering at the time of the initial phone purchase! The only responses were "upgrade" or pay the service center repair charge $229! Never acknowledging that there was or IS a produce defect with this particular phone. I am a very careful and responsible person when it comes to my electronic items! The TMobile store associate at 5050 State Hwy 121 in The Colony TX was very insistent on using insurance to get ANOTHER refurbished phone. My question to him was " why repeat a process that has the potential for the same outcome"? SOMEONE at Samsung should acknowledge that this is an issue! I am only asking and wanting a "fair" resolution! Which at this time has not been presented by Samsung.