Unfortunately I can't give zero stars. I purchased a Samsung Z Fold 3 one year ago on 3/29/23 would had been 1 yr exactly. During my first 4 or 5 months of using the phone the screen went out. I called Samsung spoke with a Rep which said they have problems with those types of phones. I was asked to sent it out to Samsung for a repair. I sent out and was told the motherboard was out and they would replace the phone. During this transition Samsung does not have loaner cells and I was asked to go to my carrier Tmobile for a borrowed phone. Tmobile no longer has that program, so then Tmobile sends me to Bestbuy. Best buy allowed me to purchase a cell phone from an open box using my husbands geek squad acct. I got the new Samsung on time so I was able to return the loaner phone within 14 days to Best Buy. Fast forward to March 19th my screen goes off again, called Samsung once again to get told to take to Ubreak Ifix store. The store stated the phone looks like a mother board problem and they don't have the tools or parts to repair there so they sent me back to Samsung. Called Samsung they had me sent out once again so they can repair. Once again I had to go to BestBuy and purchase a loaner cell for only 14 days. Within the 14 days Samsung sends me an email stating the damaged was not in the warranty that it appears the screen was cracked. The cost of the repair would be $497.34. I said well cell didn't seemed cracked when I sent it out to Samsung or U brake I fix also didn't see any screen damaged. How can I prove myself at this point I said to Samsung send me back the cell phone I can still use the front screen for now since that screen is still working fine. They sent the cell through UPS and when I opened the box to connect my cell to see if the battery was dead, the phone was charged and my phone wouldn't turn on at all. The only screen that worked was now showing purple and green horizontal lines. Called Samsung once again, poor Rep after hearing me out, she placed me on hold came back on the call and stated she spoke with the repair shop and they stated they sent the phone back the same way. Now Samsung has created a claim with the UPS because they're stating they damaged the phone. I can't make this stuff up. Now I have to wait 7-10 b days to receive a call from Samsung to follow instructions on what to do next. I had to take my borrowed phone back to Bestbuy and literally purchased another phone until this mess settles. Unbelievable! I paid over $1K for that phone a year ago. This is bull and as a customer of Samsung for many years this is my first time having issues with their phone. FIX THE PROBLEM SAMSUNG OWN UP TO IT AND SAY YOUR Z FOLDS PHONES ARE A POOR DESIGN!!!