I am writing to express my deep disappointment and frustration with the quality of service I have received from Samsung. On March 1, 2023, I made a purchase of a Samsung Frame TV, a Samsung sound bar, and a Samsung refrigerator from your official online store. Unfortunately, my experience with your company has been far from satisfactory. From the moment I placed the order, I noticed that there were several issues with the delivery process. The delivery of my Samsung Frame TV was cancelled multiple times without any clear explanation. After several attempts to contact your customer service team, I made the difficult decision to cancel the order due to the lack of proper assistance. However, even after canceling the order, I have still not received a refund for the approximate amount of $7000 that is currently on hold with your company. I have attempted to contact your customer service team multiple times but have not received any proper response or resolution to this issue. This is not only frustrating but also unacceptable as it is a clear violation of consumer laws in Australia. Throughout this process, I have received misleading and false information from different representatives, and every time I contact your company, I am given different information. The lack of consistency and transparency in your communication is unacceptable, and I believe that it is a clear violation of consumer laws in Australia. To add to my frustration, I have only received the sound bar from my order. Despite receiving multiple emails indicating that my other items were in transit, I have not received any further updates regarding their delivery. I demand that Samsung take immediate action to resolve this issue. I expect clear communication and transparency regarding the refund process. Additionally, I believe that Samsung owes me an apology for the poor quality of service and the violation of consumer laws and requires compensation for the time and effort I have wasted on this process. If these demands are not met, I will have no choice but to take legal action and report this issue to the relevant authorities. I urge you to take this matter seriously and work to resolve it as soon as possible.