I love their products. We have the latest 11 products In our household all registered with Samsung. However, 1 time I have and issue with 1 product zero customer service. Basically saying go f*** yourself. Still under warranty only 2 months old washer . Service rep came by and said it would have to be replaced and Samsung says 3 to 4 months to replace on back order. Mean while I can go to Home Depot and I buy a brand new one. I've been a loyal Samsung customer but for this horrible service we will be all switching to the new Google phones , watches and buds in the future. Absolutely ridiculous customer service and they get away with it. I called better business bureau and filled a complaint and 1 week later Samsung called and asked if I would take a higher model and tried to get me to pay the difference when I refused they replaced it for free anyways. SAMSUNG NEVER AGAIN!!