I should have read the reviews first ,this company does not honor its own factory warranties..They lie to the customers about repair,my phone was new but it started getting Hot..Send it to the repair the lied and said a hinge was broken was why it was getting hot..? Yet this same phone they took as a qualified trade in device with no problems found..Just ripped me off clean then extorted me into buying another phone by promising full credit on the Z fold..I later find out that the guy was not even authorized to make this claim and that my phone was still being billed even though I did not even have it anymore..I called Samsung back they promised the return of the Z fold,only today they said we can't return it because we don't have it anymore..We traded it in !! What the supposed broken device ??qualified for a full trade after you promised to return it. ? Now these people have just stolen my device and all they would say was we are so sorry, it was no mistake on your part but ours..Yet it's nothing we can do about !!! After 15 years of being a loyal client ..I never will ever by another Samsung product and I suggest that we all trade in Samsung for Apple..