Absolutely the last Samsung product I will buy! Traded in 2 previous Samsung devices on the newest ones, some how both devices had the same damage to them despite being shipped at separate times, carefully packaged in the original packaging, and being impeccable when sent out; this supposed damage resulted in a revaluation of a third the original agreement. Obviously unhappy, I got into a chat with them the minute I received their email, send off photo and HD video verification of the device condition, and have been trying to plead my case. Took 10 days to get a response, said they give me half the value since I wasn't happy, disregard the proof I sent them, and the fact that they could not even show the supposed damages to the device that they declared the cause for such a substantial price reduction. I responded immediately, and with great detail; 4 days later, it's still ignored, but they just sent me notice that they went ahead and processed my trade in at the original revaluation! WTF!? What an absolute scam! Lie about the condition of the device so they can revalue it, then ignore you so you can't even challenge them! I've sold dozens of my old phones, they're never more than a year old, I know the value I can get, and I got severely screwed by Samsung! I have bought over 2 dozen Samsung smart phones over the years, always top tier, but this is the last!