We received a new Samsung fridge 4 weeks ago, after a planned power outage today all other appliances came back online, except the fridge. Samsung customer service useless, could not tell me when a repairer could come out, and certainly not today. We have hundreds of dollars of items in fridge and freezer as well as urgent medication that needs to keep cool going off. They said nothing they can do and will have to wait until a repairer available. Have spoken to an emergency fridge repairer who confirmed that although they could be here in 2 hours ( hear that Samsung? ) they can't fix the problem as it can only be fixed by a Samsung repairer. They have found Samsung service to be totally useless, and have been told of many similar issues with their fridges and appliances. Also called the Good Guys where we purchased it from and they agreed that Samsung are useless and have also had this issue reported to them with fridges post power outage. As planned power outages can happen several times a year DO NOT BUY A SAMSUNG FRIDGE.