Samsung online Australia DO NOT ORDER ONLINE YOU HAVE BEEN WARNED. My response to Samsung after they failed to deliver a fridge or a refund over a period of 10 months. You could not make up this kind of abuse of customers I still don't know what to say. I finally managed to convince my bank manager to help get the transaction reversed. Even the Bank online help found in Samsung favour because Samsuung insisted it had been delivered and I had signed for it. They had a picture to prove so. It was just an illegible scrawl not my signature and I think I would remember taking delivery of a fridge??? Samsung's latest meaningless nonsense now 10 months into this debacle. My reply at the end. Thank you for alerting us to the situation and providing us with details about it. Your feedback would be of great help in determining how we could improve in the future. Be assured that this is fully taken into account in the notes. On behalf of the online support team, we do apologise for any inconvenience that may have caused you. We understand that you are eager to have this issue resolved, but we are awaiting word from the back office team. We understand this experience may have been frustrating. We appreciate you taking the time to provide this valuable feedback. As we work to continually improve the Samsung experience for everyone, please know that we highly appreciate your perspective on this matter. We are constantly improving our processes and policies, as well as the consumer experience, and we greatly appreciate you letting us know about this. Thank you for your patience, your understanding, and your unwavering patronage. You may disregard this email if your query has been resolved. My response to their latest mishmash of meaningless platitudes follows below That's right you certainly need to improve your customer service which currently ranks as abysmal. I have no faith in you ever doing anything to resolve this, NONE. Your so called system error must be one he'll of a biggee. I used to manage and repair computer networks so unless your IT staff are a bunch of clueless morons then they have had more than enough time to rectify any possible error in any computer system any where on the face of the planet. You have had the last three months to rectify this issue. Let's see what is possible for competent people to do in this time frame. Here are a few examples. 1 The UK has had three prime ministers in approximately the same time. Yes 3. OK bad example as they are incompetent too but you get the idea. 2 If I were an astronaut I could have travelled to the moon and back around 15 times!!! 3 On a standard commercial jet liner I could have circumnavigated the Earth around 50 times!!! 4 I could have cycled across the United States of America East to west and had a ten day holiday in New York. 5 Driving at 100km/h I could cover 216 000 kilometres. That's 5 and a half times around the circumference of the globe at the equator!! 6 Assuming I had unlimited running ability I could complete 540 marathons at the average of 4 hours duration for a man of my age!! 7 I could have driven my dads fishing boat from Scotland to America 7 and a half times!! 8 A surgeon could have performed 432 heart ❤️ transplants saving the lives of the majority of those people. 9 A driving examiner could have tested 2160 new drivers hopefully only passing those worthy of a licence. 10 I could have sailed around the globe non-stop in an averagely capable saling boat , of around 50 foot in length. There that's ten things which you can do in the same time you have had to rectify this matter by issuing my refund. What have you done in that time?? NOTHING ,ABSOLUTELY NOTHING. There is nothing you have said which moves this matter nearer to a conclusion, nothing, nothing. I do not believe one word that you say. You simply respond with meaningless, " this has been escalated", messages read from a script like a parrot with amnesia. Your whole process of ordering, delivery, and "non", refund is a total joke. You are illegally withholding MY MONEY without reason. You lie again and again and again. You treat me like an absolute moron incapable of seeing through the facade of stupidity you have endeavoured to create in the last nearly 9 months. Looking at Product Review almost without exception every revue of Samsung Online has the same story to tell.