Well I have had the worst customer experience of my life. I entered the website with high hopes of buying a s23. The website is awful and difficult to navigate. Full of glitches for example I almost bought the phone quite easily but once I put my details in for delivery I hit a wall. So then I tried chat support. Well I was told by one of the 5 chat support employees that they do thongs differently at samsung. They ate not wrong. They take ages to do anything,repetitive and quite rude in the way they will do the opposite of what you request. They took over my purchase to get it done which I was quite happy for them to do as I had no other option. Well they got it wrong. First one even though the said that he had added my existing phone for £160 off. He didn't so had to go through it again. Now when you are with the next chat employee they will say they are going to read the last conversations. Good idea really as they won't need to repeat themselfs and could get the job done a lot quicker as the information is already there to process. Wrong. They ask the very same questions again!!! I had another 2 chat employees who even though i made it clear i wanted a basic s23 they wanted to sell me a s23+ or a s23 ultra which to be honest I would love the ultra at s23 price. Well the last chat employees got the job done after 5hrs of being on the website. Franz. Now I was looking forward to the 9000 points ... Please note you must register before the sale for these or you will hit a brick wall to try to get these back as I did. Bought Tuesday night and delivery Friday midday. Oh I must mention I did want the line green Web exclusive. Well Franz informed me right at the end of the process that it was going to take 4 weeks for that so went for lavender instead. Onto getting the phone and set up. This should be easy. Not at samsung they do things differently!!! Turned phone on. Put English uk in. Scanning for qr code. Doesn't accept qr code. Contact IT support team. Ok here we go again. 4 different chat employees. Asking the for the code needed. I was literally begging them for a qr code All reading my conversations and asking the same questions doing the same tasks. After 3 hrs of this I got to the point that I don't want to be a samsung customer and i want a refund. Now this process went smoothly unexpectedly. Well that got me thinking. Was I a bit hasty? I really do want the £300 addisas vouchers. Should I at least get the phone working. Would they compensate me and actually end up being a happy customer? Well worth a shot isn't it??? Not at samsung they do things differently. I taked to Claire part of yhe sales team. I mentioned I was happy with the phone case. The window didn't have a cover on it and was a cheap plastic. No magnetic catch to keep the wallet shut. Obviously the 8hrs of hell on the website was my main concern but no Claire focuses on the wallet. Keep the wallet and £40 voucher to spend at samsung. Ok that's quite good for the start. How about my time wasted, possible free upgrade? No that's it. Made to feel undervalued as a customer again. Insulted is a understatement. Definitely seeing the lot back for refund today. Going to buy a pixel 7 and make a comparison of their buying experience.