It would be zero stars if it was an option. I have a front loading washer and it started making a loud noise. So still under warranty the guy comes out and they which someone from Samsung was on the phone said it was non reparable. They are to exchange it which is great well a month later still no exchange and 300 dollars at the laundromat 20 dollars each time since it broke. They are to get a hold of the trucking company wherever they are coming from and I should hear back in 24 to 48 hours. Another 1 to 2 days of waiting with no word on where the replacement is. Also the reason it was non reparable was because when it was made they didn’t put in 2 bolts that are needed to hold the drum in place. So it wasn’t even anything I did to break it. Never will I buy a Samsung again.