Samsung has the worse online store platform and very poor customer service by phone and by chat. I ordered a kitchen package. When placing the order it says installation and delivery is avail for My zip code. Come to check out and it will not let me proceed now saying no installation is available for my zip code. Reps who assisted me in my purchase advised to remove the install option and just check out without it and then Samsung will assist me later with installation arrangements. Well that was a lie. Because none of the reps I called right after I ordered could assist with the installation issue and all of them told me to cancel my entire order and place another one with the installation option. I place and canceled my order 4 x because of the same process that each rep had told me. There won’t be a 5th time.