We ordered a Samsung gas slide-in range oven and stove March 1st. We have had the worst experience with Samsung customer service then anyone could imagine. On first use, the oven made a terrifying whooshing sound as though an explosion was imminent. After waiting on hold 1.5 hrs, an appointment was made for repairs. The technician arrived to our home only to tell us he needed to refer the issue “to a higher level technician”. We made a 2nd appointment only for the same technician to arrive telling us he needed to order specific parts for the repair. At the 3rd appointment the same technician told us the repair was made and when asking about the strong gas smell noted in kitchen, the technician remarked that it “was normal”. Eight hours later the entire home reaked of propane, raising tremendous concern for our safety as well as our pets. It was evident we were left with some sort of leak caused by the technician as never before had we had a issue with gas smell. When calling customer service we were told since our appliance warranty was repair based, we had to wait to hear from the home service network. The technician left Friday and it is now Tuesday and we have not had any results. We now have no stove and the gas shut off for fear of our safety and Samsung refuses to acknowledge the health risk we have now been put into and they refuse to schedule the pick-up to return this horrible product. This is astounding and the company should be sued!