My complaint was regarding a product which Samsung sold me which was incorrectly advertised. The complaint went unresolved and I decided to explore my options. I also decided to escalate as in my opinion Samsung had behaved unethically throughout the complaint. I found various examples of them doing this before just search for Samsung Ethics. The actual complaint involved a lot of money and and I spent hours of calls and emails trying to get things resolved. From Samsung there was general confusion between departments. My complaint was addressed by several departments but then denied by others. There were claims that text messages and voicemails were left but this wasn't always the case (I substantiated this with my call logs when challenged). There was no follow up from the CEO's office. I documented everything carefully to back up my complaint including all communications If I have another complaint, I won't spend hours on the phone with them. Knowing what I know now, I would set myself a time limit trying to resolve internally. The complaint went unresolved, so I made a complaint to the Better Business Bureau which addressed part of my complaint with Samsung though a substantial amount of money was still outstanding. I found working with them was pretty easy but the back and forth with Samsung was tedious and several responses showed they hadn't read the complaints properly. I also left reviews on Better Business Bureau and Trustpilot. I wrote to my Attorney General. Samsung ignored the letter from them. I found out in the letter that if a Company doesn't respond they won't take things any further. This sounds like it would be common knowledge for any company who is familiar with process. Finally,I started looking at options (see below). I have my Better Business Bureau transcripts which documents Samsung's actions throughout the complaint. I believe this shows pretty conclusively the validity of my complaint. Search for small claim courts in your area. FYI. No lawyers allowed on either side. Have seen claim limits as high $10,000. Very cheap to file. FTC government website Attorney Generals office: Search for “attorney generals office [insert your state]” Search for Samsung Customer Service on the Elliot Report Website. Takes you to key contacts at Samsung.