I read about this and I didn't believe it. Now it happened to me, so I will give you my honest review. I traded my Samsung S9 phone for 40 dollars. Removed it from the Beetle case it has been from day one, charged it, factory defaulted the phone, made sure it was wrapped nicely and added the case to the box I sent. Received a message that "upon inspection, have adjusted your Trade-in Value to $16.00". Shame on you Samsung ! For the 24 dollars difference that you want, you lost me as a future customer for good. I bought a 512 GB Samsung Ultra, the top watch, own a Samsung TV and a vacuum among many other devices. This was the last time I have purchased anything that has Samsung name on it, for the 24 dollars that you stealing from my pocket. I will not waste my time to refuse it but will take the time to distribute on social media, and tell everyone I know that Samsung is not what I knew it used to be. Shame on you Samsung ! The phone I traded and you took pictures of it, was in like new condition. Florentin Salceanu.