SO DISAPPOINTED WITH SAMSUNG CUSTOMER CARE SERVICES...They make fool of there customers when they need buyers they will do anything once customer is in trouble they will start making more money out of them..My experience with them is the worst..we had issue with our washing machine they sent a so called technician who said we need gearbox took 415Rs just for this..they said they will send someone who will take washing machine to the service centre..we agreed but no followup done by them nobody came for weeks...Once they came picked up the machine they said you will get it in 2 days ..again no-one delivered and nobody called us about not getting delivered..called them then they said you will get it next week we said OK.. then they called and said our drum is broken which was by the way totally fine even if it was broken why didn't there so called technician told us..they are just making money by doing this..so please don't buy things from Samsung they are pathetic and greedy..