Since purchasing the refrigerator model no- SAMSUNG REF RS72R5011SL ; purchase date- 12/04/2022 , I have encountered multiple problems related to its cooling system. Despite registering numerous complaints with your customer support team and allowing for a previous compressor replacement, the issues persist. The refrigerator is still not cooling properly, which is causing great inconvenience to my household. I would like to provide a detailed account of the problems I have encountered: Cooling Inefficiency: Despite the compressor replacement, the refrigerator continues to exhibit inadequate cooling. The internal temperature remains inconsistent, leading to food spoilage and the formation of ice in the freezer compartment. Unreliable Service: Despite promptly reporting these issues to your customer service department, I have been met with unsatisfactory responses and delays in service visits. The technicians sent to address the problems have been unable to resolve the root cause effectively, leading to recurring breakdowns. I understand that products may encounter issues occasionally, but the prolonged and persistent problems with this refrigerator have caused immense frustration and disappointment. As a loyal customer of Samsung products for several years, I expected a durable and reliable appliance, but the current situation has severely undermined my trust in the brand. The series of events that have transpired over the past few weeks have left me highly dissatisfied with the level of service and product quality provided by Samsung. I expected much more from a reputable company like Samsung, but the reality has been quite the opposite. I must highlight that your customer service technicians have been attentive and courteous during their visits. However, the repeated need for compressor replacements and the lack of a permanent solution have raised serious concerns about the reliability of your products.