I purchased my galaxy s21 fe 5g from Xfinity Aug 26, 2023. Having issues that has not been able to resolve. Xfinity had their tech work on it and then told me to contact Samsung since I have a 1 year warranty. Your company had me take it to Asurion tech repair, which was 45 min drive and 4 hours wait while they ran a diagnostic process. They told me I needed a replacement since it could not be repaired. I called Samsung back and they told me the repair company was not a Samsung specialist and I needed to send it to them for 5 to 7 days. I explained that I did not have a landlines and needed a replacement before I send mine. I am a senior and cannot live without a phone. They were nasty and insisted that I had no other choice. Told me to take problem back to xfinity since I purchased it from them. I guess your warranty means nothing. Xfinity told me to call my extended warranty company, by since the phone is not a year old they could not help me. So I have a broken phone that I am still paying for. Cannot believe your company handles issues like this. Been using Galaxy mobile phones for years, I would expect better service from Samsung. And not only my time, but my gas money driving to repair store for nothing.