I bought my dryer directly from Samsung this time. I was a believer in the Samsung brand. Boy was I wrong. I have been a devoted customer for many years. I bought a large TV the same week, but not through Samsung directly. Thank God. What a nightmare this has been. My entire perspective has changed with my latest purchase. They have seriously gone down hill. I bought my dryer online on July 4, 2023 and I still have not received my appliance after twenty or so messages and a month and counting. I was notified that the dryer was scheduled for delivery by RXO on July 18. As my laundry accumulated I confirmed the date and time between 4-8 on a Friday night. I set aside travel plans for this delivery which had a systemic effect on everyone's schedule. When it started approaching 8pm I started calling, telling them so please, no matter what time, deliver it. I will be waiting. The customer service rep assured me they were on their way each time I called; last time was after 10pm. She said to make sure the porch light was on. I waited all night. Samsung then did not contact me and made it very difficult to contact anyone who could actually help. At first I thought the problem was with RXO, the delivery service, but since all my attempts to communicate with customer service and any suggestions for resolution were ignored for days, my conclusion is that Samsung is responsible for these massive failures. After more hours on the phone they found my dryer still not ten miles from my house and rescheduled delivery, not expedited, but for yet another week. During that time I received several messages from RXO saying that I needed to schedule the delivery. I took this information to customer support and they assured me again and again that it was scheduled. I was not given a window, so I actually blew an entire day waiting and calling and waiting. This was the second time I set aside travel plans, family plans, business meetings etc. I even delayed taking my son to urgent care for a broken bone! (You can see my post on FB.) First time I waited half a day and they refunded me $200.00. Second time I waited an entire day! I asked repeatedly for someone to contact me, but they kept replying via email in choppy English appearing to not fully grasp the situation. Each time I'd call CS I'd be on the phone for another hour and Samsung wasted enough of my time so the emails went back and forth until I finally said just to cancel my order. I got a reply that I would need to call RXO customer service to cancel. I don’t want this to happen to anyone else so I plan on taking my frustrations as a warning to the public on social media to try and get resolution. A good customer like myself should not have to take such measures to buy a product ever. I think of all the money I've spent on Samsung products and they have all lost their value in my mind. Order ##US335830285.