Samsung deleted my account and I have been trying to get it reinstated but they have no clue on what to do. Have disconnected me after an hour of doing what the demand. All the reps are reading from the same script. Four different chat people and they will not give me a number to call. Say it has been escalated a few weeks ago and nothing has been done. Good job the phones are solid when you finally get your order. Not much has changed with customer service in the last couple of years except got worse. Would really hate to go with Apple as their customer support is just as horrible.