I ordered a washing machine in March, I was advised 'Your goods are on the way!' it was in stock ready for quick delivery on the web store. When I paid for it I checked delivery time and it wouldn't be delivered for over two months! I asked for refund as I couldn't wait that long for to wash my clothes. They said that the refund was being processed, so I waited, and waited, and waited. Two months went by (and over 20 phone calls) to their so called customer service. They said that it was escalated multiple times to the back end of returns and finance (what a joke). So here I am still waiting for my money to be refunded 6 months later for an item that I didn't ever receive. I have had over 30 conversations with their so called customer service over the phone and they don't care about my refund and it was apparently cancelled for no reason (I'd say they refunded themselves in the back end). I have had to wait on the phone for over an hour multiple times for Samsung to tell me nothing of any value or any help regarding this issue or my refund. DO NOT BUY FROM SAMSUNG! Their customer service and refund process is by far the worst in Australia. They are liars, scammers and don't care about their customers.