Declined to honor warranty Given our family business [back home] is appliance repair, I’ve done dozens of warranty claims in my life. My washer stopped working over two weeks ago, it was firing a 3C2 Motor code. Contacted Samsung because the motor is the only part still within warranty. Over the next week, they created multiple tickets and sent them to their local service company. That company refused to schedule a repair because Samsung was telling them the motor was not available…. Ultimately, after about 8 hours of calls, Samsung offered me $50 off the current sale price of a unit. Which I consider not acceptable when I’m actually in warranty. “Either fix it or give me a reasonable (half the price of a new?) replacement value… seems reasonable to me”. Last Thursday I called again and escalated to a manager, she understood my disagreement with the offer but said they would need to send a repairman out to pass the “exchange threshold”. So, they contacted a new servicing company. He came out, was quick, said he’d send his notes and I should contact Samsung in a few days for an exchange. I called today… THEY NOT ONLY REFUSED TO IMPROVE THE EXCHANGE OFFER, THEY TOOK THE OFFER AWAY!!! I asked to speak to a manager and the manager didn’t come on the call, so I had to get angry with the service rep and finally got a manager. This service manager claimed the exchange only was allowed if the product was under manufacturer's warranty. Apparently having a warranted motor and not having the part available does not apply?!?! I requested to talk to the next level manager and was declined. I requested to talk to the exchange department and was declined. I pointed out that I had the messages from Samsung with my previous offer and the service manager said “well that must have been an error”. Dozens of warranty claims (99% as the service provider) and this was top five worst experiences I have ever had. I can’t get the 15 hours back I spent on the phone with Samsung and their inept servicing company but I can proceed and never buy a Samsung Appliance again as well as advise all of my friends and family that ask for recommendations to avoid them as well.