WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! July 28, I ordered a washer and dryer online. On August 4, the delivery team arrived with a damaged dryer (the door of the dryer was completely shattered). They never unloaded the item, just took it back. The driver filed a claim and told me that Samsung would call me regarding the replacement. I never received that call, but 3 days later, I received an email: "We delivered your shipment today. We hope you are enjoying your new appliances!" ??? It was then that I contacted customer service for the first time. The rep told me he would put in a replacement order (it seems reasonable I expected this to have been done 3 days ago!) The email confirmation stated: "Your replacement request was accepted and will be delivered on Aug 26. We'll pick up the original appliance at that time". August 26??? That's 1 month after I placed the initial order! (And there are no appliances to pick up, dryer was never delivered) Had I known that delivery could take 1 month, I would have bought my appliances at the nearby Home Depot! I contacted customer service again and was assured that a "High Priority" has been assigned to the replacement order and that someone would contact me within 24 hours to arrange an earlier delivery. Again, no one contacted me, nor did I get any further updates regarding my delivery, I was completely in the dark. I contacted customer service several times in the following days, but that too only yielded many promises but no results. In addition, the delivery also left much to be desired According to their website, standard delivery includes: Delivery of unit to Consumers' home and room of choice, unboxing, inspection of unit and debris removal. But when the replacement dryer was finally delivered on August 26, none of the actions promised were fulfilled, they just unloaded the dryer and put it in our garage I will never again purchase a Samsung appliance nor would I recommend their products to anyone else!