Samsung Galaxy tab purchased 11-22 won't charge. Did troubleshooting with Samsung agent, didn't work. Told go to repair shop. Called repair shop, no appointment necessary just show. Went. They don't do Samsung under warranty repair. Called Samsung, apologies they will talk to first agent and provide training. Just need to take to UPS with email and they will ship to Samsung. Went to UPS, they need it boxed or I purchase box. Call Samsung again. Told to go back to UPS, no box necessary they will pack. Went back, supervisor on phone and tell me I have to buy box. Apologies none of the prior agents said this is required. But every one said it wouldn't be required. Still have broken tablets. The tablet was usable November 2022 to July 2023. Gas and time lost. It's costing me a lot for an under warranty repair. Did ups take their contract knowing Samsung customers will HAVE TO make a purchase? I don't have a 10.5"X 10.5" X 2" box lying around.... I've loved and used Samsung for decades. I'm sad after this experience. And I'm still not done returning for repair yet.