My husband and I have never been subjected to such poor service. We ordered 4 x curved Samsung screens from the online store a month ago. We selected a delivery date (prompted by the online platform I must add), waited on the day, and received nothing. We followed up with an agent who advised us that although they offer selection of a delivery date, it can actually be up to 30 business days for delivery and is courier dependant (still struggling with the logic of this but it is what it is). Back at work the next day, and we receive a notification that delivery attempt failed. We had no idea we were expecting the delivery. Delivery was rescheduled and we lined up for the next date a week later. No delivery happened. We received a mail to say that Samsung can’t service our order because there’s no stock and they are processing an urgent refund (strange courier had previously tried to deliver our screens, and on this occasion there were no screens - suggests Samsung resold our screens - ethics in question). We wait out the 7 business days, as per the mail and hear nothing further. We receive a mail to say our screens will be delivered (now we’re confused), no delivery takes place. We follow up with an agent who is just as confused as us however assures us we should ignore mails regarding delivery, the order has been cancelled and we can expect a refund within 30 business days (over a month for refund - not sure how this is reasonable, but hey, we don’t make the rules). We wait the 7 business days. We receive a mail that our order will be delivered (but we ignore it as instructed). No news on refund. We follow up with Samsung. We are told something went wrong, order was cancelled but no refund processed. Money in the ether (frustration levels rise). Even after providing the ticket numbers and asking that the phone calls (which you are constantly reminded are recorded) are reviewed to target the agent who confirmed refund was being processed, we are told Samsung is very very sorry. Process starts again. We now need to wait 7 business days for confirm of refund process, followed by refund in 30 business days. Samsung has sat with our money, and our 4 screens for over a month and clearly think this is okay. We think it’s more like theft. Stay away! I would give them zero stars if it was possible.