Samsung is the absolute WORST company I have EVER dealt with in my life! My 92 year old mothers refrigerator almost caught fire due to the motor of the ice maker burning thru the back wall of the freezer and omitting a chemical smell. We had to wait a week for a technician, when he got there he deemed the unit unrepairable and that Samsung would replace the frig. I then had to call Samsung and because the frig was out of warranty, ( it was 9 years old), they were willing to give us a 50% off coupon to use on another Samsung frig. First I never received the coupon, had to call, and call and call and call over and over, finally received the coupon, but needed a verification code which took another week or more and endless hours to receive, finally received the verification code and then the coupon would not work, then it worked but did not take the entire 50% off, to make a VERY long story short, it took me 5 weeks and about 40+ hours of communication with this horrible company. We should be reimbursed completely for the purchase or compensated tremendously for the traumatic experience this has been!!