My husband and I bought a new house in May of 2022 and bought the Samsung bundle which included a gas range stove, microwave, and the 3 door French door family hub refrigerator. I would love to say our experience with these products have been amazing as we were so excited to have smart appliances in our new home but unfortunately that could not be farther from the truth. We got about 6 months of peace before our 28 cu. Ft. 3-door French door refrigerator with family hub in stainless steel started its decent into chaos. The problems began with us getting the error code no: 41 constantly popping up on our touchscreen. We called the call center as it prompted and we were told to shut down/manually turn the fridge off and then on again. We tried this several times as instructed until one morning we woke up and found that same error message on the screen but this time the fridge had shut itself off (went into cooling off mode) and we lost some of the food in our freezer. We started calling customer care ever since and had 2-3 separate call outs to replace the mainframe of the fridge to try and “solve” the problem but each time that same error message would pop up in a day or so. Our most recent experience with this fridge from hell is when we came back from a 5 day vacation to find that the fridge had once again reset itself into cooling off mode and therefore every single item in the fridge and freezer had gone bad and had the entire house smelling of a dead body. We lost every food item in the fridge as well as the freezer which cost us hundreds to try and replace. The absolute last thing you want to do after a long trip is come home to a broken fridge filled with rancid food that now needs to be cleaned/replaced. Long story short our experience with both this item and customer care has been horrible to say the least. After speaking with customer care about our latest experience we were offered a $2100 refund (store credit only) with no mention of compensation on the food we have lost due to these ongoing issues and the reason we were given was because the product is now out of warranty so they cannot refund the price we originally paid ($2579) even though we reported these issues many times while we were in warranty and it was never fixed. We at least would like a store credit for the original price we paid so we can attempt to get a fridge of almost similar value even though I understand we will need to downgrade. Due to this nightmare experience that has been going on for more than 8 months I would hesitate before buying this product or anything directly from Samsung for that matter. I tried uploading pictures and videos of my experience multiple times but it will not let me post.