Samsung customer service can do nothing to help the customer. I called 5 or more times and the service person couldn't fix the problem. Had me to have Spectrum come out. They checked everything. That didn't help. Called again, but no help. As I have said I called 5 or more times. Samsung sent the Service Quick out. First one saw what I was dealing with and called Samsung (even with pictures) but is was denied. Called again and a 2nd Service Quick Tech came and he saw the same problem and sent pictures. But, again he was denied the ability to fix the issue. So we are still without a quality picture. We have the exact TV in another room and each of the Techs saw how different the color was. But, the Samsung people didn't even believe their Service Techs. The Service Quick Tech were very nice and tried to get authorization to fix the issue.