Have ordered earbuds from a store in Toronto, and paid for it, but I haven't gotten it in almost 3 weeks now. Called the store to check to see if its arrived, but perhaps they forgot to call me. They said yes they had it, went all the way there waited about an hour each way and paid for public transportation (around 7+ CAD), they didn't have it in the colour I ordered and tried to convince me to take the other colour. I said no, when is the colour that I ordered coming, they just said they didn't know and had no approximation on the time it would take, he just said it might be months and shrugged then said oh well I could refund it for you with some attitude. But I don't want the refund, I just want the product I have ordered and paid for. Oh also called customer service to complain and at least get compensation in the form of store credits for the 7 CAD and they were very argumentative and refused to do so, also stating that there was no way I could escalate the issue past them and that they were the highest ranking person I could talk to in the customer service department. By far one of the worst customer service experiences of my life.