I had to gothrough alot of aggrevation and frustration for a full year. To be able to get a refund on a refrigerator I purchased which stopped working 7 months after I purchased it.to get samsung to send out a repair man was like pulling teeth,they give you the run around and you have to wait 2weeks from tje day that supposedly they create a repair ticket. My refrigerator would work and all of a sudden it would stop Working.ive spent hundreds of dollars on groceries that I've had to throw away because it has spoiled. I'm still waiting for them to answer me if they're going to compensate me for all the food lost which happened 3 times. I'm very disappointed with Samsung. They gave me the run around until my warranty expired.i had to call everyday and spent an hour trying to get to the department I needed to speak to. Some of Their call centers are out of the United States. And I couldn't understand some of the agents.to say the least their customer service is a joke. I wouldn't recommend buying a samsung refrigerator. Everyone I know has has problems with Samsung refrigerator