Last year, I replaced all kitchen appliances with new Samsung appliances. Issues began immediately. Repair services are inconsistent with no assistance on uninstalling the device for diagnosis. Samsung uses external contractors who will leave the heavy lifting of extracting a wall oven before diagnostics to the customer. Repairs have taken months to complete. Samsung offered a refund a month ago. Approved yet, I'm still waiting on the payout. I've been inconvenienced for over three months in total. You can not dispose of their appliance until they provide you the refund (per their policy) so you can not install a new device to assist in servicing your family with meals and their needs. DO BETTER SAMSUNG!! If you are reading this, save your time and energy by purchasing with the brands that are known for appliances [GE, Whirlpool, etc]. Please learn through these reviews or lose your money and waste your time! Still waiting on my refund...