We've had a samsung dishwasher, while wife complains it doesn't clean well (been working on not overloading) I noticed a rope rack was starting to rust. Kids are all grown up so, there's no reason for it. I used samsungs technical support via text. Wonderful invention. It was "solved" pretty painless as compared to a phone call. They were going to send a new rack in two days. Figured it was done.... nope... only the beginning! Short version is I bought, installed, disposed of old dishwasher faster than the amount of time it would be required to get samsung to actually do what they said they would do on call one.... 3 additionally text supports with same unfulfilled promise. 1 phone call with same promise. Surprisingly after 6 weeks and a whole bunch of time (hours and hours) we received a new rack. Given the service experience and the first xleaning complaint, I am now looking for a new dishwasher before there is another problem. What a disappointment and huge waste of my life in getting Samsung to do what they should have done on call 1.