I am never ordering anything again through Samsung.com. I had the worst experience ordering the front load washer by calling Samsung.com. The customer person knew that I had stackable washer & dryer. Only the washer needed replacing (which is on the bottom). Delivery persons arrived on October 12, 2023. Took one look at what he was to remove. He said he couldn't install the unit because the parts that secure the stackable hardware were not ordered. He said you can't just replace a washer, it has be both the washer and dryer. News to me! This was for a home of men with special needs. This was a major problem for them and now you have just wasted everyone's time and my money refunding my credit card. Delivery person said it would be 10-12 days to get the refund as it takes a long time for the unit to get returned to the warehouse. I have now waited 15 days, have called several times, they transfer me, I explain all over again and the say nothing can be done until it arrives back in the warehouse. This guy today said the washer was still with the delivery company. I want the $601.07 refund now. Samsung needs to trace the unit and know that I don't have the washer. Customer service is really a ZERO rating for me. Customer service should have had more knowledge to get this order correct! Order #US169187361