I don't feel who I talked to understood my issue and the Samsung employee could not use the app she sent me to view what I was talking about in real time because it was not working properly either. I'm strongly considering switching to Apple products phone TV etc. I suggest this if deciding to get one or the other. Samsung support could not fix the problem, then when I told them I wanted to talk to someone else another day they went ahead and sent me a return slip in the mail, which will cost me money if there's nothing wrong with the device. This place has people working for them on the phones that English is their 2nd language and it's very hard for me to understand them. Over all a very bad experience.