Purchasing online is definitely not a good experience. Bought a fridge online, unfortunately got bamboozle thinking it would get delivered. After a couple of days they even had the nerve to call me to say congratulations on your new purchase. Delivery set for Sunday, guess who stayed home all day? Not Delivery! Monday I did the online chat. Logistics company called to arange another date. Given the choice Thursday or Friday. I chose friday, they said they would confirm Thursday. No call on Thursday, so again to the online chat. Samsung rep it will come friday. The Logistics company called me to change the date to Saturday. Said truck broke down. Lie!! Because i never received Thursday confermation window. So guess who stayed home friday from work. Moral of the story you need to book vacation time when buying online at Samsung. Extremely disappointed. I started the return process. I will buy my fridge from a store. It won't be Samsung!