Samsung refused to repair my dishwasher that was diagnosed with a "pc" error code (circuit board or wire harness defect) because the plastic rail that supports the front left front foot has a small crack in it which has nothing to do with the electronics. They blamed the retailer's delivery service from 11 months ago. I spoke to a representative from customer service, a representative from the service department and finally a supervisor. The best they could do is compare their policy to other companies rather than explain why their company is different than others. The dishwasher is 11 months old and is unusable, it cost over $700.00. Samsung is a $233 billion dollar company that gives no latitude to it's supervisors to resolve consumer concerns. The supervisor that I spoke with explained to me that as a supervisor he cannot change the policies of Samsung and he can only explain the policies are to the consumer. He apologized for not giving me any options so I told him that he did give me options...the option to never do business with his horrible company again. I filed a complaint with the Better Business Bureau and received a call from Samsung to next day explaining that they cannot open my service ticket number because it is closed. I told them that if they wanted to open a new ticket they could but they are choosing not too. I bought a new GE dishwasher today and spent another $700+. I've been without a dishwasher for three weeks trying to resolve the issue. Samsung deserves a class action lawsuit, their warranty specifically states that transit damage is not covered which is valid but when you try to get failed electronics repaired under the warranty they blame transit damage, it's an easy out! The third part company that came to service the dishwasher wouldn't even open the dishwasher up when they saw the small crack (literally 1/8" wide in the plastic rail that supports the leg) even though the technician read the "pc" error code. He immediately ran to his vehicle to call Samsung and he filed a report which I was told was undeniable by the Samsung supervisor. Awful company, awful experience. If zero was a rating I would have picked that! STAY AWAY FROM THIS UNETHICAL COMPANY THAT USES EASY OUTS AND EXCUSES TO GROW THEIR PROFITS. Clearly customer service is of little concern to this so called company.