I will never buy a Samsung appliance again. We bought a package of Samsung appliances through Best Buy for a kitchen renovation. Two of the 4 appliances have had multiple issues in the first year and customer service is the worst in the industry. Making matters worse, they contract with difficult to schedule repair companies. Our dishwasher broke within the first year and after 4 repair visits and nothing fixed Samsung offered to refund, replace, or credit us. We opted for a refund to get away from Samsung but it’s been torture trying to get it done. They keep arguing that we’re out of warranty and not due a refund, forgetting that they offered to refund/replace/credit us to begin with. I’ve spoken with at least 7 different reps and have to start all over each time explaining the warranty begins upon delivery, not on the date of purchase because they don’t put notes in tickets, so you have to relive the nightmare of explaining the same thing again and again. They cancel tickets arbitrarily and you have to open another one and try and reference a previous one and it never seems to work. I’ve wasted hours of my life on the phone with these people. They give you the run around repeatedly and it seems intentional (canceling tickets, missing information and having us resubmit paperwork again and again, and this time they’ve told me only my husband can make a refund request even though I’ve talked to them for hours at this point about this issue and refund.) Samsung is shady. Stay away!