I will keep this short, my extremely negative experience with Samsung had to do with their customer service and ordering anything directly from them that is at all complicated. We were able to get a very good deal on our refrigerator ordering it directly from Samsung but honestly it was not worth the incredible amount of aggravation we had to go through and calling customer service again and again as they messed one thing up after another as they broke one promise followed by another by another. I'm not going to I'm not going to go into details here but all you'd have to do is try calling their customer service and see what you get. I like Samsung products a great deal but get them in directly from a Best Buy or a Home Depot somewhere else. Don't order from Samsung directly unless you absolutely have to because if you have to deal with the customer service you are going to regret it.