We have had over 9 Samsungs in the last 8-10 years. We purchased a 75” NEO-QLED less than a year ago. The sound system is not working. We have worked with their online and telephone support techs for over a month now. Nothing worked. They said they weee sending a repair crew from a local store. We told them we wired out if the state u to December 4. Of course they schedule it for November. Once we finally are able to reach scheduling they reschedule to Friday December 4. Friday is December 1. Once again we try to reach them. The service shop does not ever answer the phone nor do they return calls. Samsung said this is the only service center. We have a non working television and it’s under warranty. The BBB had filed numerous complaints against Cone appliance their rating is F. We will Never deal with Samsung again. The issues is still not resolved.