1 star is only because I can give you minus 5 stars. I'm going through an issue with an S Pen Pro. I received a package today that was empty, but the label on the package indicates that it was a regular S Pen. This issue has been going on since October 23, and I was promised a pen pro within 20 days. Today is December 2nd, and you still haven't resolved the issue. I got hung up by many Samsung representatives and lied through the whole process. Now the last representative hung up bluntly, and after I called again, the new representative can supposedly hear me. You guys stink.