Do not buy anything from Samsung USA store. I bought an over the range microwave from them and they included delivery and installation, it was a lie. The order was not delivered on time as promised, I had to call the delivery company myself and schedule a delivery, even though Samsung was sending me text messages that it is being delivered today. The delivery company brought the microwave, dropped it and did not install it as promised. I called Samsung and for 2 weeks and 5 calls they kept promising me it is going to be installed in next 48 hours but nothing happened. They offered me 150$ credit for the 'inconvenience' and after 3 weeks, I did not receive anything, I called them and the representative told me I don\t qualify for this much refund!!.