As a long time customer of Samsung products I would never use them again. A washing machine just over 1 year old, with a 5 year warranty. The plastic fin in drum has come off and the machine is leaking water from underneath. After a call, they have said plastic fin not covered, as has come off because of product I use !! Asked what product thinking after 40 years of washing am I using the wrong washing powder, no the product in question, is washing clothes like jeans with buttons, I thought he was joking, I did explain I turn jeans inside out. So he resorted back to putting the wrong products in. Because of the plastic fin not being covered he said I would have to pay for the whole repair, the leak as well. I suggested I should only pay for the uncovered part, but was told no. When i wanted to reasonably discuss this, he cut me off, then called back then cut me off. So be aware your 5 year warranty is useless. Also do not wash clothes in the washing machine as will be the wrong product. Another corporate company who are not bothered about their customers. So I still have a 1 year old washing machine that floods and cleans the floor when I use it.