I am writing this review to express my extreme dissatisfaction with the service I received from Samsung Online when I ordered a Samsung S23 Ultra on November 25th, along with a smartwatch and AirPods in the same color. The entire experience has been a nightmare from start to finish. Firstly, I was informed via email that the Graphite color I initially selected was not available. Despite promptly changing my order to the green color on December 9th, my order wasn't shipped until December 14th, and it finally arrived on December 18th. To make matters worse, I didn't receive my phone, and after numerous delays, I reached out to Samsung customer service. Despite assurances from multiple representatives that they would resolve the issue, I saw no action or progress on their part. As the situation escalated with the green color nearing sell-out, I contacted customer service again, urging them to ship a new phone or let FedEx return the first package to them. Their responses were dismissive, asking me to relax and assuring me that I would receive my order. Today, I received an email claiming that my package was lost and that only a lavender color is available. Unwilling to settle for a color I didn't want, I requested the green color when available, suggested Samsung purchase it from other distributors, or demanded a refund based on the current market price of $1,499 plus tax. Shockingly, the response was that my order had already been canceled, and I would receive a refund. This is not what I want, and it's frustrating to see all the offers and deals I initially took advantage of now gone. I cannot afford to purchase the phone at its current price, especially after ordering additional items from Samsung's online store. I am appalled at the lack of accountability and action from the Samsung customer service team. I had already proposed a solution to prevent the color from selling out, but my concerns were ignored. Now, I find myself in a situation where I cannot get the product I wanted at the price I initially paid. I am willing to wait for the green color to restock or consider black or cream, but the overall lack of responsibility and communication from Samsung has left me frustrated and disappointed. Ordering directly from Samsung online was a mistake, and I strongly caution others against a similar experience.