i am very disappointed i was using samsung for so long but after this incident that caused me upset and the rude behaviour of the company made me change my mind a genuine customer leaving your brand and i will pass to everyone aswell i had my screen broke and i repaired it around 900 to 1000 dhs after 4 months there was glitch in my phone when i sent to the nearest samsung store they dont know what the concern was then i called the media city branch and they told me the glitch was because of motherboard and i have to repair it i was very attcahed to the phone so i asked them the cotation for repair they told me 1040 like this i taught i spend already 4600 dhs not even two years plus i repaired the screen 915 dhs now they asking 1040 dhs i told him i will check with my husband he said he will call me i never received a call upon chating with samsung i tofd them no one called me again nor i can reach them they said they will pass the messgae and so on again days passed i called the samsung and one representative told me that my request was actually cancelled because i didnt accept the proposed price r u serious when did i say i don't want then she said i have to com again to samsung store to put a new request means i will put petrol andcome to dubai all the way from alain to put request again whoch is not my mistake also then she put the request and said i will get call also i did mention for discount then again days passed then i called up Samsung again some other representative saying there is no discount thays why they didnt call so means i am waiting like a fool for nothing without any phone expecting my phone to be made and come back to me i am very dissatisfied with this behavior