I am absolutely appalled with Samsung. I purchased a refrigerator and within 8 weeks it completely shut down. I lost absolutely everything I had inside the freezer and fridge. It was Dec 27 and my entire family was visiting, from out of state, for the holiday. I was hosting and had enough food to feed an army and it was all ruined. I contacted Samsung asking for a replacement or refund immediately since I only had it for 8 weeks (it was not an inexpensive model to say the least). They refused and said they could do nothing until a tech came out to look at it for repair. I reminded them that the entire thing was shot from top to bottom and stated that I didn't want a band-aid on the problem; I wanted a new unit of refund, in which they responded that it was not an option. 1.5 weeks later a tech was able to come out and agreed that he was unable to fix it. He called Samsung, and they said that they would have a "specialist" come out. Said specialist would not be able to be here until Jan. 16. I have been without a refrigerator since Dec 27. It is now Jan 14 and I am still awaiting a refund. In addition, they won't reimburse me for the installation (OF A SAMSUNG PRODUCT) and/or the haul of my old fridge that I replaced with their brand. To make matters worse, they will not pick up the damaged unit. I am expected to haul it myself. Better yet, I can't get rid of the unit until I have been fully refunded or I will not be eligible for the refund. Based on their timeline, I may (doubtful) receive the refund around Jan 19. I have several children and have been offered absolutely no help from Samsung. Please, please do not buy a Samsung appliance. Not only are they poor quality, but the customer service has no interest in helping in a sufficient timeframe, no interest in families that are impacted by this and zero interest on fully reimbursing you in anyway. My research has proven that this is very common. Samsung does not hold true to their word in terms of a quality product and customer service. It's very disappointing. I plan to end any plan I have with Samsung and also encourage others to do the same. This is the model I purchased. PLEASE do not buy this. It looks great but it's not. Even if it was a glitch in the model, the customer service Samsung offers has been so disappointing. Again, my unit was 8 weeks old when it went, and I have been waiting since Dec 27 for a resolution ... It's Jan 14. Samsung Mega Capacity 24.5-cu ft 4-Door Counter-depth Smart French Door Refrigerator with Dual Ice Maker (Fingerprint Resistant Stainless Steel) ENERGY STAR