I ordered a 85" tv directly from Samsung with a delivery date the following week. I received a call from the horrible third party shipping/install vendor to reschedule for one day the next week, only to have them try and me force into a delivery date more than a month after my purchase. After much push back, they finally scheduled delivery for the next day. I was promised with my purchase of the tv, free delivery, install and a wall mount. After confirming the entire purchase included the wall mount several times with the representative, she confirmed, but of course the delivery did not include the wall mount. I had to get a wall mount for the delivery staff to install the tv, with them making unnecessary holes in my walls trying to install the wall mount. After calling Samsung to report the missing wall mount, I was told after call number 4, there was a cost for the wall mount which they NEVER informed me of. I asked them to listen to the taped conversation of my order...only crickets. Finally after maybe call 6 or 8, as a concession I was again told Samsung would provide a minimal credit for the inconvenience. After again continously calling to find out the status, I continue to be met with more than a dozen representatives continuing to assure me they would resolve the issue. To date that still has not happened, only more continued lies of "I will call you back", with no call backs, no refund credit, no respect for my time or responsibility for their continued lies and lack of professionalism to its customers. I am a LONG STANDING Samsung customer for more than 15 years with more than 2 dozen items from TVs, appliances, electronics, cellphones, etc. purchased over the just in the past 3 years. Well, 2024 brings about a change... I am done with the disrespect from Samsung and its employees and I will no longer shop with Samsung for ANY of their products. Sad that loyalty and customer commitment go unnoticed or appreciated.