Was on the phone for 2+ hours trying to figure out a solution to the update that literally turned my phone into a paperweight and the solution was to give them my phone for 10+ days or buy another phone with no compensation. Then sat on the phone for 5+ hours with about 9 different people and had to explain and repeat my problem in full to each one. After all of that, the lady tried to tell me that the line would be getting cut off because it would reach its maximum "1-hour mark," which is 100% false because I was just on the phone for multiple hours. Right now I am having issues texting a customer support agent, she is clearly using google translate or something because she is not understanding the clearest baby talk information that I am trying to explain to her.