I have ordered Samsung Cooking Gas Range from Samsung.com. during Thanksgiving. It was back ordered and was given the delivery date on Jan 17,2024. The delivery truck came with the damaged stove. Which he didnot unload from the truck and took back to the warehouse. And said that he will notify the samsung and we need to call the samsung to get the replacement. We have been contacting via email, and over the phone to customer service since then, and spending 2-3 hours. each time. I have asked for the supervisor for Excilation. I have heard the name one of the rep stated is going to sent to "RXO courier for Excilation." Each time there is a different customer service rep. And we have to start the story all over with each personal. We never got ticket#, or order#. And each of the come with apolizing but they do not take it under the consideration. Its end of Jan 2024, we have paid in full and still havent heard from samsung when they are delivering my Cooking Range. Very bad Experience with Samsung. I wont recommend anyone to buy product from Samsung online. Poor customer service setup.